Refund policy

Effective Date: 8 October 2026

We want you to have a straightforward experience when purchasing from FIIN.

Please read this policy carefully before placing your order.

1. Order Cancellation

You may request cancellation of your order before the order has been dispatched.

To request a cancellation, contact us as soon as possible with your order number, the name used for the order, your phone number and your email address.

Once an order has been dispatched, cancellation may no longer be possible.

2. When Is a Refund Available?

FIIN Before-You-Go Toilet Spray is a personal care product. For hygiene reasons, FIIN does not offer returns or refunds for change of mind, personal preference, incorrect selection, or simply deciding that you no longer want the product.

A return, replacement or refund may be considered where the FIIN product:

  • Arrives broken, leaking or physically damaged;
  • Does not spray when received;
  • Is defective; or
  • Is the wrong product, colour or quantity, or is otherwise substantially different from what was purchased.

Any such claim will be reviewed based on the circumstances and available evidence.

3. Unboxing Video

For claims involving a product that arrives broken, leaking, physically damaged or defective, we strongly require a continuous, clear unboxing video that begins before the package is opened and shows the shipping label, the condition of the package, the package being opened, and any visible damage or defect.

If an unboxing video is unavailable, please still contact us. We may request alternative photographs, videos or other information to assess the issue.

4. What Is Not Covered

  • Change of mind
  • Personal preference, including scent or bottle colour
  • Incorrect product selection
  • Products that have been opened and used, unless they are defective
  • Damage caused after delivery by misuse, mishandling or improper storage

5. Reporting a Problem

If your FIIN product arrives damaged or does not work, contact us as soon as reasonably possible after receiving it:

Email: fiinofficials@gmail.com
Phone: +917907377810

Please provide your order number, name, phone number, photos or a video showing the issue, the unboxing video where available, and a short description of the problem.

6. Replacement or Refund

Where appropriate and subject to availability, FIIN may provide a replacement product instead of a refund.

Where a refund is approved, it will generally be issued to the original payment method used for the purchase. The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway or other payment service provider.

Please do not send products back to us unless instructed by FIIN. Products returned without prior authorization may not be accepted.

7. Statutory Rights

Nothing in this policy is intended to exclude, restrict or limit any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.