I'd actually call this "Returns & Replacement Policy" rather than simply Return Policy because you don't have a conventional return window.

Returns & Replacement Policy

Effective Date: 25 September 2026

FIIN Guard products are electronic devices and are checked before dispatch.

For this reason, we do not offer general returns based on change of mind or personal preference.

Returns/replacements are considered primarily for products that are damaged, defective or non-functional, subject to verification.

1. Eligible Returns

You may contact us if your product:

Arrived damaged

The product was physically broken or damaged when delivered.

Does not work

The product does not power on or does not function as intended.

Has a manufacturing defect

The product has a defect that prevents normal use.

Is materially different from what was ordered

If you receive a product materially different from the product you purchased, contact us immediately.

2. Unboxing Video

For damaged or broken products, a continuous unboxing video is an important part of our verification process.

The video should show the package before opening and continue through the opening of the package and inspection of the product.

This helps us determine whether the damage occurred during transportation and helps us raise a claim with our logistics partner when appropriate.

3. What Is Not Covered

The following generally do not qualify for a return or replacement:

• Change of mind
• Personal preference
• Incorrect product selection
• Cosmetic preferences
• Damage caused after delivery by misuse or mishandling
• Damage caused by improper installation or use
• Damage caused by unauthorized modification
• Damage caused by electrical conditions outside the product's specified requirements
• Normal wear and tear
• Damage caused by failure to follow the product instructions

This list does not override any rights or remedies available under applicable law.

4. Troubleshooting

Before approving a return, our support team may ask you to perform basic troubleshooting steps.

This may include checking:

• Power connection
• Switch position
• Plug/socket
• Glue board installation
• Product setup
• Other basic operating conditions

If troubleshooting does not resolve the issue, we may request a video demonstrating the problem.

5. Return Instructions

If a return is approved, we will provide instructions regarding how and where to send the product.

Please do not send products to an address unless instructed by FIIN Guard.

Products returned without prior authorization may not be accepted.

6. Product Condition

Where a return is approved, please return the product with its original components and accessories where reasonably possible.

Do not discard the product, packaging, accessories or other components until your issue has been resolved.

7. Replacement

Where appropriate and subject to availability, FIIN Guard may provide a replacement product instead of a refund.

If a replacement is not available or another remedy is appropriate, we will communicate the available resolution.

8. No Warranty

FIIN Guard currently does not provide a separate commercial/manufacturer warranty for this product.

This does not exclude or limit any consumer rights or remedies that may apply under applicable law.

9. Contact

For return or replacement requests:

Email Us: fiinofficials@gmail.com
Phone: +917907377810

Please include your order number in all communications.