Shipping and Delivery Policy

Effective Date: 25 September 2026

Shipping & Delivery Policy

At FIIN Guard, we want your order to reach you safely and on time.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through fiin.online.

1. Where We Deliver

We currently deliver FIIN Guard products across India.

Delivery availability may vary depending on the serviceability of your delivery address and our logistics partners.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Orders are normally dispatched within [1–3 business days] after the order is confirmed.

Orders placed on Sundays, public holidays or during periods of unusually high demand may require additional processing time.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

3. Delivery Time

Once dispatched, your order is generally delivered within [3–7 business days], depending on your location, courier availability and other logistical circumstances.

Remote locations and certain pin codes may require additional delivery time.

The estimated delivery date shown at checkout or communicated after dispatch is an estimate and not an absolute guarantee.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any applicable taxes or mandatory charges will be shown as part of the order total where applicable.

5. Tracking Your Order

Once your order has been dispatched, we may provide a tracking link or tracking number through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information to monitor the status of your shipment.

6. Delivery Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

Extreme weather
Natural disasters
Transportation disruptions
Strikes or labour disruptions
Government restrictions
Courier service disruptions
Incorrect or incomplete delivery information
Unserviceable or remote locations
Other circumstances beyond our reasonable control

We will make reasonable efforts to assist you in such situations.

7. Incorrect Delivery Information

Please carefully check your name, phone number, address and PIN code before placing your order.

If an order is returned to us because the delivery address or contact information provided by the customer was incorrect or incomplete, additional shipping charges may apply for re-delivery.

8. Damaged Packages

Please inspect your package when it arrives.

If the outer packaging appears severely damaged, we recommend documenting the condition of the package before opening it.

For products that arrive broken or damaged, please refer to our Return & Refund Policy and contact us as soon as possible.

9. Delivery Confirmation

An order may be considered delivered when the logistics partner records successful delivery at the address provided during checkout.

If your tracking information shows "delivered" but you have not received the package, contact us immediately so that we can assist with the courier investigation.