Effective Date: 25 September 2026

Cancellation & Refund Policy

We want you to have a straightforward experience when purchasing from FIIN Guard.

Please read this policy carefully before placing your order.

1. Order Cancellation

You may request cancellation of your order before the order has been dispatched.

To request a cancellation, contact us as soon as possible with:

• Order number
• Name used for the order
• Phone number
• Email address

Once an order has been dispatched, cancellation may no longer be possible.

If an order has already been dispatched, you may need to receive the product and follow the applicable return process if the product qualifies under our Return & Refund Policy.

2. When Is a Refund Available?

FIIN Guard does not offer refunds for change of mind, personal preference, incorrect selection, or simply deciding that you no longer want the product.

A return/refund may be considered where the FIIN Guard product:

• Arrives broken or physically damaged;
• Does not function when received;
• Is defective; or
• Has another material issue that makes the product substantially different from what was purchased.

Any such claim will be reviewed based on the circumstances and available evidence.

This policy does not limit any consumer rights that may apply under applicable law.

3. Unboxing Video Requirement

IMPORTANT — PLEASE RECORD YOUR UNBOXING

For claims involving a product that arrives broken, physically damaged or defective, we strongly require a continuous, clear unboxing video.

The video should begin before opening the package and should clearly show:

1. The unopened outer package;
2. The shipping label/order information;
3. The condition of the package;
4. The package being opened;
5. The product and all included components;
6. Any visible damage or defect.

Please do not cut or edit the video between opening the package and revealing the product.

For products reported as damaged during delivery, the unboxing video may be required as evidence when assessing the claim.

If an unboxing video is unavailable, please still contact us. We may request alternative photographs, videos or other information to assess the issue.

4. Reporting a Problem

If your FIIN Guard product arrives damaged or does not work, contact us at:

[support email]

Please provide:

• Order number
• Name
• Phone number
• Photos of the product
• Video showing the issue
• Unboxing video, where available/required
• A short description of the problem

Please contact us as soon as reasonably possible after receiving the product.

5. Verification

Once we receive your complaint, our team may review the information and request additional photographs, videos or other evidence.

In some cases, we may provide troubleshooting instructions before approving a return.

If the product is determined to be defective, damaged or otherwise eligible for a remedy, we will communicate the applicable next steps.

6. Refund Method

Where a refund is approved, the refund will generally be issued to the original payment method used for the purchase, subject to the payment provider's processing procedures.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway or other payment service provider.

7. Refund Processing

Once an eligible refund has been approved and processed by FIIN Guard, the actual time for the funds to reach your account may vary depending on the original payment method and financial institution.

8. No General "Change of Mind" Refund

We do not provide refunds simply because:

• You changed your mind;
• You no longer need the product;
• You purchased the wrong product;
• You do not like the appearance of the product;
• You expected a different product based on personal expectations not stated on our website.

This exclusion is subject to any rights available to you under applicable law.

9. Statutory Rights

Nothing in this policy is intended to exclude, restrict or limit any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.